If you’re having issues signing in to your account (the Client Panel) try resetting your password through the forgot password link on the login page.
If you forgot your username try resetting your username through the forgot username link on the login page.
If you’re struggling to sign in to your Pterodactyl account (the Control Panel), remember that the password is different to the client area.
Click here for the guide to resetting your Pterodactyl password.
If you’re still having issues, simply create a support ticket.